Customer Service Representative Germany in TILBURG

About the job

Fluent in German and interested in a sales support position? For an international company in Tilburg we are looking for a customer service representative.

Your responsibilities:
• You will be the primary contact for the customer. All activities are to be executed in an efficient and friendly manner to the satisfaction of the customer.
• Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
• Accurate order entry in the order management tool.
• Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
• Phone duty; answertelephone calls assuring the highest possible availability on the phone.
• Create up- and cross-selling opportunities; taking inquiries from customers as a possibility to up- and cross sell.
• Provide (first level) product information based on information available in the catalogues and knowledge systems.
• Forward (second level) product information requests to field engineers or agents.
• Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to Key Performance Indicators.
• Administrator of stock returns.