French Customer Support

As Customer Service, you will directly report to the Customer Service Team Leader and integrate into a versatile team entrusted with managing the complete customer journey for both the French domestic market and French export markets. Your responsibilities will encompass processing and inputting orders, addressing inquiries, and delivering comprehensive after-sales support to our valued customers and consumers.

Outlined below are the specific duties:

1. Ensuring exceptional service delivery to every consumer and customer by meticulously addressing their needs, exhibiting courteous attention to detail, and promptly addressing all requests and issues.
2. Capitalizing on sales opportunities by leveraging each incoming lead to its maximum potential.
3. Engaging with consumers and customers daily, either via telephone or email communication channels.
4. Implementing various instructions and promotional offers as necessary to enhance orders.
5. Receiving telephone orders, accurately inputting them into the system, and managing return material authorizations.
6. Furnishing price and availability information upon request.
7. Providing updates on order statuses and diligently following up on all commitments made to customers.
8. Handling requests for credit and resolving issues related to returns, shipping discrepancies, pricing, and order inaccuracies.
9. Managing calls and emails regarding stock returns resulting from order or picking errors, collaborating with customers, sales personnel, and warehouse teams as required. Additionally, processing returned goods through the SAP system.
10. Undertaking any supplementary duties akin to those mentioned above, as necessary, to enhance the efficiency and continual enhancement of the Customer Services department.

This position is situated in our modern established office located in Breda, conveniently positioned near the Breda North train station.

We offer an attractive salary and comprehensive benefits package tailored to the successful candidate's skills and experience. Additionally, you'll have access to abundant learning, development, and advancement opportunities characteristic of a global organization. Our workplace fosters a flexible and collaborative environment, boasting a highly dynamic and passionate team with ample opportunities for career progression for those demonstrating exceptional performance.

Key highlights of the role include:

• Full-time employment within a prominent international organization.
• Direct employment contract with the company.
• 40-hour workweek with hybrid conditions allowing for one day of remote work.
• Competitive basic salary ranging between €2500 - €3000.
• Generous travel allowance of €0.23 per kilometer or a maximum of €305.
• Supportive and welcoming colleagues and team leaders dedicated to facilitating your success.
• Access to various training opportunities through our Online Academy.
• Potential for a permanent contract contingent upon exemplary performance (vast dienstverband).

Join us and become part of a vibrant and collaborative team, where your contributions are valued and rewarded, and where the potential for personal and professional growth knows no bounds.

1. Demonstrated experience in a similar customer service role or environment is highly relevant.
2. Fluency in both French and English is indispensable, while proficiency in other European languages is advantageous. Please note that candidates lacking proficiency in French will not be considered for this position.
3. Strong written and verbal communication skills are imperative, coupled with a dedicated focus on meeting the needs of customers and consumers.
4. Proficiency in telephone etiquette, enabling effective customer assistance and consistently professional communication.
5. Proficient data entry abilities coupled with a solid grasp of Excel functionality and usage.
6. Familiarity with SAP or similar software is preferred.
7. Displaying a positive attitude, adaptability, and a continuous improvement mindset is essential.
8. Ability to cultivate productive relationships with customers and our field-based sales team.
9. Proficiency in working under tight deadlines and adept multitasking skills are indispensable.
10. While prior knowledge of the fishing tackle industry and products is advantageous, it is not mandatory as comprehensive product training will be provided.

Our client is a leading global supplier of fishing tackle, lures, rods and reels With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world.