Dam 6 1012 NP AMSTERDAM Nederland T 020-5289418 F 0206756499 E amsterdam.272@uniquecallstaff.nl
JOB DESCRIPTION:· Provide solutions to customers whose service contract has expired· Identify and resolve technical issues affecting customer client systems · Troubleshoot technical issues of Fujitsu customers.· Supports the customer in all aspects through to problem resolution· Keep the customer informed and updated throughout life of incident· Administration — execution of offers and orders and completing of all administration required
1700,-plus the following secondary benefits:24/7 free public transport travel card to explore the Netherlands by bus, train, tram and metro. The value of this card is € 500 per month. Fulltime position of 40 hours per week. Definite contracts with Sykes and on the long run even indefinite contracts. Development opportunities to Team leader and beyond. 10% discount on collective health insurance (verzekering). Quarterly bonus scheme for all call centre agents - max 4 % of monthly salary. Onsite cafeteria – delicious meals. National Call Centre Agent Certification. Employee referral program with bonuses. 24 Days holidays a year. 8% holiday money.
Onze opdrachtgever is dé facilitaire dienstverlener op het gebied van multilingual customer contact services en levert multi-channel ondersteuning aan haar opdrachtgevers in Nederland en Europa. Zij biedt haar business-to-business en business-to-consumer opdrachtgevers passende oplossingen, van het uitbesteden van enkelvoudige taken tot het uitbesteden van een compleet bedrijfsproces.
Professional: •Technical capability: Can work with a wider set of products (e.g. operating system, networking, PCs, Oracle), with only limited support and some supervision. Or can be responsible for successful operation of several service components. Can do basic configuration of software. Knows when problems are "beyond me". Beginning to develop a specialisation.•Process: Can follow the processes and use the systems required (e.g. call management system, basic diagnostic tools, customer’s processes). Can conform to processes (e.g. to change control). Documents actions taken. •Service level: Knows the overall service level required by the customer. Escalates before it is too late. Personal: •Customer relationship: Delivers service in a way which meets or exceeds customers’ expectations. Would need support if required to attend a customer meeting (e.g. when working in an on-site assignment).•Communication: Listens, understands the problem. Communicates clearly with customer, colleagues and managers. May be able to run short training/workshop sessions in own area of knowledge.•Problem solving: Obtains the information required; diagnoses and resolves more difficult problems in a timely manner. Shows tenacity in resolving problems.•Team working: May deal with problems escalated from the first level. Willing to contribute to the team. Creates effective working relationships. Seen as an asset to the team.•Business awareness: Is generally aware that different resolutions have different cost implications.•Professional development Can quickly learn about unfamiliar products. Contributes to own development and is prepared to take some responsibility for it.