Associate Customer Service Spain Parttime 24 hours in BREDA

Over de functie

Customer Service is responsible for:
Ensures that our internal and external customers are taken care of according to the Amgen’s policies and procedures
Ensures orders are processed according to customer instruction and conditions, local export/import requirements
Provides excellent customer and product service; ensures customers are satisfied
Processing of sales orders on a daily basis
Monitoring shipments and pro-actively respond on potential issues
Handle and resolve customer complaints
Handle and resolve service and transport issues
Coordinate and execute return process
Develop and maintain good relationships with internal/external customers (affiliate,physician, pharmacist, wholesaler, hospital, distributor etc and the ABR departments)
Develop and maintain good relationship with (local) service providers
Stock monitoring Local Service Providers
Represent Customer Service in cross functional project teams
Ensure country specific support during business hours including call handling
Within self-steering teams responsible for the day-to-day business
Provide back-up support within self-steering teams
Identify process improvements
Provide input for the monthly country KPIs and month end closing
Ensure knowledge of GMP/GDP and job related training is up to date